Refund & Return Policy

At TechPackCo, we want you to feel confident when shopping for hoodies. Please review the following conditions before requesting a return.

14-Day Return Window

You may request a return within 14 calendar days of receiving your order.

To qualify for a change-of-mind return, items must be unworn, unwashed, unaltered, and free from stains, odors, pet hair, or damage. Original tags must remain attached. Please include the original packaging whenever reasonably possible.

Trying on a hoodie indoors to check the fit is acceptable, provided it remains in its original condition.

How to Request a Return

Email support@techpackco.com within the return window and include:

• Your order number.

• The name used for the order.

• The item you wish to return.

• Your reason for returning it.

• Photographs if the item is damaged, defective, or incorrect.

We will provide instructions and the designated return address. Please contact us before sending an item back. The contact address listed below is not automatically the return destination.

Return Shipping and Fees

For returns due to personal preference, an unsuitable fit, or a change of mind, you are responsible for return shipping costs. We recommend using a tracked shipping service and keeping your shipping receipt.

For verified damaged, defective, or incorrect items, TechPackCo will cover necessary return shipping costs and provide instructions.

We do not charge a restocking fee. The original standard shipping charge is $0, so no original standard shipping fee will be deducted from an approved refund.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us promptly with your order number and clear photographs of the item and packaging.

Depending on the issue and availability, we will arrange an appropriate replacement or refund. Return-condition requirements for change-of-mind purchases do not prevent you from reporting an item that arrived faulty.

Exchanges

If you need a different size or color, contact us first. Exchanges depend on availability. We may ask you to return the original item and place a new order.

Please review the product-specific size chart before purchasing, as measurements may vary between styles.

Refund Processing

We will inspect your return and notify you of the decision within 5 business days of receiving it.

Approved refunds will be submitted to the original payment method within 5 business days of approval. Your bank or payment provider may take an additional 5–10 business days to display the credit.

If your return is declined, we will explain the reason and available next steps.

Order Cancellations

Email us as soon as possible if you wish to cancel or change an order. We cannot guarantee changes once fulfillment has begun. Orders already shipped must follow the return process.

Your Rights

This policy does not limit any rights or remedies available under applicable consumer law.

Contact Information

Brand Name: TechPackCo
Email: support@techpackco.com
Phone: +1 805-498-1033
Address: 15821 Ventu Park Rd, Newbury Park, CA 91320, USA
Website: www.techpackco.com